Monster Membership Terms & Conditions

If you have been approved for a Monster Membership, the following terms and conditions apply.

Contract Term

  • Monster Memberships run for a fixed term of 48 months. If you cancel during this time, the remaining balance of your contract must be paid in full. Once the contract is cancelled, your website will be taken offline.

 

After Your Contract Term

Once your 48-month contract has ended, you may choose to:

  • Get a brand-new website – this requires continuing your monthly payments and paying the one-time deposit again, or
  • End your Membership – your monthly payments will reduce to the standard Website Hosting & Care Plan charges only.

 

Direct Debits

All Membership payments are made by direct debit. It is a requirement to set up a direct debit using the link provided.

 

Deposit Payment

Your deposit will be debited two business days before your scheduled Website Planning meeting.

 

Monthly Payments

Monthly payments are debited on the 20th of each month. The first monthly payment will be taken the month after your deposit payment. All paperwork will be sent to you via email for your accounting records.

 

Your New Website

Your website package will be delivered in line with the estimate provided and agreed to. Any requests outside the original project scope will incur additional charges, which will be communicated by our project manager before work begins.

 

Unlimited Website Edits

  • Monster Memberships include unlimited basic website edits at no extra cost.
  • A basic edit is defined as updating existing text or images within your current website structure.
  • For example, you may send us a new image to crop, resize, compress, and replace an existing one.
  • Edits are like-for-like only. They do not include redesigning, restructuring, or adding new sections to your website.

 

Price Increases

Your monthly Membership rate will only increase if our prices rise by 10% or more. You will receive one month’s notice of any price change.

 

Website Hosting & Care Plans

All Monster Memberships include our standard Website Hosting & Care Plan and can be read online here.